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Shipping & Returns


We use Australia Post to ship all products within Australia and worldwide. We offer free shipping on all orders $100 AUD and over, Within Australia, international orders will be quoted accordingly due to weight and shipping method.

We will process your order within 24 hours on working days. Local pickup is available from the flagship salon in Mascot, please select local pickup at check out, and you will receive a confirmation once your order is ready to collect.


We do not offer refund for any of our products, including hair extensions. We do offer easy exchanges within 14 days, in the event that you have purchased the incorrect product or chosen the wrong hair colour.

All you need to do is email with your order number and item/s you wish to return. Please package the items carefully and send them by a traceable method to 

Russian Hair Extensions Pty Ltd

P.O Box 126, Mascot, 1460, NSW, Australia.

Once we have received your return we will process it within 24-48 hours. Please note we do not accept returned products that have been used or altered in any way. Russian Hair Extensions Pty Ltd reserves the right to decline any returns which do not meet the requirements of return.