We use Australia Post to ship all products within Australia and worldwide. International orders will be quoted accordingly due to weight and shipping method at checkout.
Orders placed before 12pm Monday-Friday (excluding public holidays) will be shipped the same day. Orders placed after 12pm will be shipped the following business day. Local pickup is available from the flagship store in Mascot, please select local pickup at check out, and you will receive a confirmation once your order is ready to collect.
We do not offer refund for any of our products, including hair extensions. We do offer easy exchanges within 14 days, in the event that you have purchased the incorrect product or chosen the wrong hair colour.
All you need to do is email firstname.lastname@example.org with your order number and item/s you wish to return. Please package the items carefully and send them by a traceable method to
Russian Hair Extensions Pty Ltd
P.O Box 126, Mascot, 1460, NSW, Australia.
Once we have received your return we will process it within 1-3 business days. Please note we do not accept returned products that have been used or altered in any way. Russian Hair Extensions Pty Ltd reserves the right to decline any returns which do not meet the requirements of return.